Legal Help BC's Ask a Human service (formerly Ask JES) connects you with a legal navigator, a real person, legally trained to provide legal information, by live chat, call, email or text. It’s live Monday to Friday 11am-2pm for phone calls and live chat. During offline hours navigators will respond to text and email inquiries. It's developed and maintained by the Justice Education Society of BC, a non-profit organization with over 36 years of experience providing legal education and information to British Columbians. Ask a Human provides legal information, not legal advice, and is not a substitute for speaking with a lawyer about your specific situation.

Ask a Human can walk through your specific situation with you, answer follow-up questions, and help you figure out next steps. Legal Help BC can provide your with additional information and find services right for you. It's live Monday to Friday, 11am–2pm; outside those hours, you can leave your contact information and get an answer by email.

• Free for all. There's no cost to use Ask a Human.
• No income qualification. You don't need to meet financial eligibility requirements to use this service. You don’t even need to provide us with your real name.
• Any topic. Ask about family law, renting, employment, consumer and debt issues, courts and tribunals, or anything else legal-related.

Ask a Human is a good option when your question is complex or sensitive, when you're not sure where to start, or when you'd simply rather talk it through with a person than search for an answer yourself.

Legal Help BC Ask AI is developed and maintained by the Justice Education Society of BC, a non-profit organization with over 36 years of experience providing legal education and information to British Columbians. Ask AI helps you find legal information faster that you can trust. So you can get answers to legal questions anytime. Legal Help BC Ask AI can be accessed on most Justice Education Society websites by using the widget at the bottom right of the screen or through LegalHelpBC.ca.

• It's completely free to use.
• Ask AI responds to your legal questions in plain language, helping you take the next step to address your issue.
• Ask AI is accessible 24/7 by clicking the button at the bottom right of every page on this website.
• Legal Help BC's AI chatbot only uses source information from the trusted websites listed below.
• It's a great tool whether you just need a quick answer or want to explore a legal topic in more depth.

Legal Help BC Ask AI only pulls from trusted, legally reviewed websites curated by Justice Education Society legal experts — not open-ended internet sources. If Ask AI can't fully answer your question, or your situation needs more support, it can connect you to Ask a Human, our live legal help service. There's no cost to use it, and no commercial interest shaping the answers you get.

Yes. Answers come from vetted legal information from trusted non-profits and official government sites. Legal Help BC Ask AI only pulls from 20 trustworthy sites, which are routinely reviewed by the Justice Education Society's legal team. Your data is protected and is not used by the AI tool itself.

See Sources